Factetching

Shipping Policy

Introduction

This Shipping Policy details how orders are managed, processed, and delivered when physical products are offered. Our aim is to ensure that all deliveries are executed efficiently, transparently, and with a focus on customer satisfaction. Delivery times, methods, and conditions can vary based on product type, destination, and local regulations.

Order Handling

Orders are generally processed within standard business hours once payment confirmation is received. In some instances, additional verification might be necessary before dispatch. Delays in processing can occur during weekends, holidays, or periods of high demand. Users will be promptly informed if significant processing delays are anticipated.

Delivery Options

Deliveries are managed through reputable postal or courier services that offer reliable tracking and secure transportation. Available delivery options depend on location and shipping service coverage. Tracking information, where available, will be sent via email or customer account once the order has been dispatched.

Delivery Estimates

Delivery times vary based on destination and selected shipping method. Standard shipping typically takes between 5–14 business days for domestic deliveries and 10–21 business days for international shipments. External factors such as customs inspection, weather, or carrier capacity can affect actual delivery dates.

Shipping Limitations

Certain destinations may impose specific restrictions or limitations on product delivery. Orders shipped to remote areas may require additional time or incur extra charges. We do not ship to regions where local import or safety laws prohibit the delivery of purchased items. Users must ensure that the provided shipping address is accurate and deliverable.

Issues with Shipments

In the rare event that an order is lost or arrives damaged, users should notify us immediately. We will collaborate with the carrier to launch an investigation to determine the best resolution, which may include a replacement or refund, depending on the circumstances. Claims must be submitted within a reasonable timeframe from the expected delivery date.

Customs and Duties

International orders may be subject to customs inspections, import duties, or local taxes that vary by destination. These additional expenses are the responsibility of the recipient. Customs procedures may also lead to unexpected delays beyond our control. We encourage users to check local import regulations prior to placing an order.

Receiving Confirmation

Once an order is delivered to the provided address and confirmed by the carrier, responsibility for the product transfers to the recipient. It’s advised to regularly track shipments and ensure someone is present to receive the delivery. We cannot assure redelivery attempts for incorrect or incomplete addresses.

Policy Revisions

This Shipping Policy may be revised periodically to reflect changes in logistics providers, delivery terms, or operational improvements. The latest version of the policy will always be available on this page with the current effective date displayed. Continued use of this website following updates constitutes acceptance of the revised terms.